Last updated: 10 September 2026
This Refund and Cancellation Policy applies to all bookings made through aurorapursuit.com. It forms part of our Payment Terms and Conditions. This policy is governed by the laws of Finland.
1. Cancellation by You
You may cancel your booking by contacting us at support@aurorapursuit.com. The refund amount depends on how far in advance you cancel:
Cancellation time Refund
Within 48 hours after the scheduling service Full refund of amounts paid
More than 1 week before the scheduled service 50% refund of amounts paid
Less than 1 week before, or no-show No refund
2. Partial Payment (Deposit) Bookings
If you booked with a partial payment (deposit):
2.1. Refunds are always calculated based on the amounts you have actually paid, not the full service price.
2.2. If you paid a deposit and later cancel, the refund rules in Section 1 apply to the deposit amount.
2.3. If you fail to pay the remaining balance by the stated deadline, we may cancel the booking. This is treated as a cancellation by you, and the deposit is refunded according to the table in Section 1 based on the time of cancellation.
3. Northern Lights Tours (Visibility Not Guaranteed)
3.1. The Northern Lights are a natural phenomenon. Their visibility depends on solar activity and weather conditions and cannot be guaranteed.
3.2. If your tour is carried out as described but the Northern Lights are not visible, we will retain a portion of the payment to cover the costs of the tour (transportation, guiding, fuel, and organization). The retained amount or percentage is stated on our website for the applicable tour at the time of booking. The remaining amount will be refunded to you.
3.3. If no deduction is stated on the website for your tour, the standard deduction is according to section 1.
3.4. No refund under this section applies if the tour was cancelled from our side before departure. In that case Section 4 applies instead.
4. Cancellation by Us
4.1. If we cancel your service (for example due to severe weather, unsafe road conditions, vehicle breakdown, or other safety reasons), you may choose between: a full refund of all amounts paid, or rescheduling to another date at no extra cost.
4.2. We are not liable for delays or cancellations caused by events beyond our reasonable control, including extreme weather, road closures, strikes, natural phenomena, or official restrictions. In such cases you will be offered rescheduling or a full refund by following Section 1.
5. No-Show and Late Arrival
5.1. You must be at the agreed pickup location at the agreed time. The driver will wait a maximum of 20 minutes.
5.2. If you do not arrive within the waiting time and have not contacted us, the booking is treated as a no show and no refund is given.
5.3. If you contact us before the pickup time and agree on a delayed pickup, we will do our best to accommodate you, but this cannot be guaranteed.
6. How Refunds Are Paid
6.1. Approved refunds are issued, at our discretion and in agreement with you, by one of the following methods: a) Stripe refund to the original payment method used for the booking, or b) Bank transfer to a bank account you specify (you must provide a valid IBAN).
6.2. Refunds are processed within 5-10 business days of approval. The time for the refund to appear in your account depends on your bank or card issuer.
6.3. We are not responsible for delays or failed transfers caused by incorrect bank details you provide. If a transfer fails due to incorrect details, we will contact you once to obtain corrected details.
6.4. Refunds are made in the same currency as the original payment.
7. Right of Withdrawal (Finnish Consumer Protection Act)
Under Chapter 6, Section 16 of the Finnish Consumer Protection Act, the 14-day right of withdrawal for distance contracts does not apply to leisure services agreed for a specific date or period. This covers our tours and scheduled transportation services. Your cancellation rights are defined by this policy instead.
8. How to Request a Refund or Cancellation
Contact us with your booking reference number:
8.1 Email: support@aurorapursuit.com
8.2 Phone: +358 40 6885887
We will confirm receipt of your request within 1-5 business days and inform you of the refund decision and amount.
